Services
We take pride of serving multinationals, conglomerates and NGOs. We focus all efforts on consistently delivering quality and service which exceeds the toughest demands and scheduling. We focus all efforts on consistently delivering quality and service which exceeds the toughest demands and scheduling Integrity, quality and innovation are the characteristics that distinguish BOND Empire as a leading Consulting company in Southern Africa.
Human Rights and Governance and ethics. Corporate Governance and ethics are critical areas in emerging markets. Fast growing companies sometimes feel constrained by the robust compliance requirements expected from Corporate Governance. In addition, work ethics show fragmented patterns. Companies invest lots of money in developing the right company culture. Stakeholders measure the performance of organizations differently. Management sometimes finds it challenging to balance the expectations. This course provides the fundamentals, skills and competencies to implement and manage the appropriate corporate governance and work ethics. Human Rights are enshrined in the Constitution of any country. The general population and quite a few people in key institutions that influence society do not have training in Human Rights. There is big opportunity for Africa to show case the world our views and approaches to Human Rights. This course equips management of organizations ranging from profit driven corporates to none-profit making organizations with the critical components of Human Rights. Governance and Ethics:
- Fundamentals of Corporate Governance
- Organizational performance measurement
- Ethics in organization
- Corporate Social Responsibility
BOND Consultancy Services presence in the Telecoms Infrastructure Management Services is through its subsidiary Broad field Turnkey Services which is currently offering services of GSM Infrastructure Maintenance and management in Nigeria and in expansion phase to include Ghana, Burkina Faso, Niger, Gabon, Congo B, Kenya, Tanzania and Zambia.
BOND is in Final Stage negotiations to enter into a strategic partnership to build East Africa pre-eminent Enterprise focused broadband and ICT services. The business is aimed at delivering Corporate Connectivity, Fixed and Mobile Convergent services as well as outsourced IT Services and Storage Solutions.
We provide customized solutions for acquisitions of customers and corporate. A number of Agencies do provide a range of up to date and robust information from different sources but Obtaining the information is one thing, interpreting it correctly is absolutely vital to build an accurate picture, so investing in credit information can often help avoid bad debts later.
- Scoring Decision
- Policy rules
- Process Flows
- Decision Tools
- Fraud Prevention
- Credit Trends Analysis
We establish accounting, financial and management control processes to provide detailed and timely accounting information while stressing on a good balance between control and efficiency.
- Accounting and financial operations transformation
- Strengthening of consolidated business management
- Internal controls and fraud management systems
- Cash Management systems
- Financial statements compilation
- Stock management and reviews
We provide support for maximising corporate value and competitive advantage as well as advising on the basic concepts on feasibility and viability of the existing strategies and implementing an execution plan.
- Creating a corporate strategy
- Setting a management vision
- Group management / Global strategy
- Business portfolio strategy
- New business strategy
- Marketing /Branding Strategy
- Business reorganisation/company turnaround strategy
- Boasting two FCCAs in our management we ensure that whatever we do is IFRS Compliant. For us following International Financial Standards and GAAP is absolutely key to ensuring the books of our clients and indeed their business is on a sound footing.
- We follow trends in the accounting industry and ensure that we are always up to speed with what’s coming up and what affects us and our business partners.
- We advise clients on the latest accounting standards and assist them to ensure they are compliant and thereby mitigate their external audit challenges.
- We conduct from time to time seminars where our clients can send their staff to learn on what’s going on in the accounting environment.
- As a value add we also advise on how our clients can improve their financials in order to be IFRS compliant.
With increasing accountability at boardroom and senior management levels, changes to the regulatory environment, and continual technological innovation, managing risk has become more complex.
Enterprise risk services helps clients to manage the risk through business processes at all level of operation –whether organizational, technical, operational or financial.
Enterprise risk services are in five distinct but interrelated areas of business risk management, control and assurance:
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- Control Assurance
- Internal Audit
- Security, Privacy and Resilience
- Enterprise Risk Management
- Technology Risk and Governance
We provide support for organising and solving problems from the standpoint of achievement of corporate objectives while being customer centric and transforming corporate operations into customer centric management.
- Customer information analysis
- Operations improvement
- After- sales support systems
- Customer, marketing and brand strategies
- Training and support for sales management
- Sales channels improvement tools
Our training and development team provides development and implementation of end-user workforce training for your company’s product. We learn your training needs, develop a curriculum for it and provide on-site implementation and integration for the end-user.
- Enterprise Risk Management ( ERM )
- Financial Management – Business Planning and Financial Reporting
- Microsoft Office
- Finance for Non- Financial Managers
- Banking Related Services
- Customer Relationship Management ( CRM )
- Human Capital Management ( HCM )
- Defining inputs and outputs to a strategy and business plan
- Developing the Revenue, Cost and Funding models
- Building Financial model from a Strategy and business plan
- Practical methodology and tools to develop strategy
- Approaches to strategy implementation and monitoring
- Global and Regional best practice and benchmarks
- A practical, quick and effective Balanced Score Card
- Simplify the concepts and foundations of entrepreneurship
- Equip entrepreneurs with concepts, tools and templates to start and run a business
- From street fighting to a sustainable business model and bankable business plan
- Managing the costs and pain of regulatory compliance
- Do an acid test to your entrepreneurship ideas and manage the pitfalls of entrepreneurship
- Governance, a stumbling block and a lifeline to entrepreneurship
- Transition from a 1-man-band to a 1-band-many man company
The most important internal asset to a company is Human Resource (HR). Good leadership is a combination of attitude, skills, talent and experience. As such, leadership is a precious resource in companies. In fact, staying out in front takes more than just being a good manager. It requires the skills of a real leader. To give you the best opportunity for maximizing your leadership capabilities. The most important external asset is a customer. Organizational leadership is concerned with selling products and services to meet customer requirements and achieve the company business plan targets. The key success is getting the process right— ensuring it works profitably for your customers and your company.
- What are the skills and competencies required in a successful leader?
- A dynamic action-learning training that explores the fundamentals of leadership and Management.
- Developing strategies for decision-making.
- Tools and techniques for communicating persuasively and how to get buy-in for change initiatives.
- How to build cooperation and trust in the workplace.
- How to convert new ideas into superior results.
- Integrates the groundbreaking work of Peter Drucker, the father of modern management thinking.
- Developing Sales Plans, Value Propositions and Unique Selling Points
- Examines the strategic answers to today’s make-or-break selling issues.
- How to win appointments with key players. Communicate proactively.
- Resolve objections. Gain new referrals. Close more sales.
- How you and your sales force handle the entire sales process – from identifying new prospects to delivering superior follow-up service.
- Effective strategies to remarkably improve sales performance.
Successful companies build business models around providing exceptional Customer Experience. The new generation company is not just concerned about price and quality of service, which assume a simplistic view of a customer. Instead, the focus is on designing business processes and ensuring that the touch points deliver a unique customer experience. We provide practical and effective approaches to business processes design, and implementation.
- Defining Customer Experience for the company.
- Defining strategies and KPIs for customer experience.
- How Customer experience drives corporate strategy and business plan.
- Identification of the key points customers interact with the brand.
- Using Customer Touch Points to implement Customer Experience strategies.
- Customer experience as an organizational culture.
- Customer service as an input to customer experience.
- The universal Touch Points – Sales Front, Call Center, Website and Product.
- Call Center Planning, Design and Operations.
- Practical methodologies and tools for business processes implementation.
- The Business Process Strategy and Architecture.
- Identify, design and implement Customer Touching Business Process.
- Identify, design and implement Revenue Affecting Business Process.
- ISO certification as an outcome and not an objective.
- The Business processes implementation “Starter Pack” for organizations.
- The Business case for process implementation.
- Revenue is in Business Processes and Costs are in Infrastructure.
Information and Communication Technologies (ICT) are changing rapidly and providing significant competitive advantage to business. Management is forever trying to catch up with the new rules of engagement with customers and the greater community as defined by Social Media. We look at enhancing Technical and Commercial areas and how Executives can take advantage of Social Media.
- ICT Strategy, planning and deployment roadmaps.
- Develop the fundamentals of ICT Investment Strategies.
- Provide the strategic elements of a new generation Telecommunications business.
- Marketing /Sales training to bridge the gap between tertiary education and industry practice.
- Explain how technology and business processes are drivers for corporate strategy.
- Provide executive coaching and mentorship for technology and business processes managers The ICT for business comprises of Telecommunications and Information Technology courses.
- A Products and Services Design and Deployment Framework
- Fixed-Mobile Convergence (FMC) Deployment Strategies
- LTE and IMS Business Case and Deployment Approaches
- Business and Operations Key Performance Indicators (KPI)
- Go-to-Market Strategy Concepts and Practices
- Network Planning, Implementation and Operations
- BSS/OSS Technologies and Deployment Strategies
- Cloud Computing and Hosted applications
- IT Architecture and Service Oriented Architecture Strategies
- Internet Bandwidth Provision, Infrastructure and Services
- Service Development and Life-Cycle Management
- CISCO and Microsoft Certification and Exam Center
- SAP Certification
- IP and MPLS
- Social Media simplified – Twitter, Facebook, Skype
- The impact of social media on business strategy and operations
BOND Empire has staff with a combined 100 years of Experience in Telecoms not just in Malawi but across Sub-Saharan Africa and the Middle East.